Legal

Refund Policy

When you can get your money back, how to ask, and how long it takes.

Last updated 29 October 2026Applies to all SentryAC plans

The short version

  • New customers can get a full refund within [7 days] of their first payment.
  • Renewals can be refunded within [48 hours] if you forgot to cancel.
  • Cancel any time and keep access until the end of the period you've paid for.
  • Ask in Discord or by email with your account email and invoice number.

01Your first purchase

If SentryAC isn't right for your server, ask within [7 days] of your first payment and we'll refund it in full. This applies once per customer and per server.

If something isn't working, tell us anyway. Most install problems are fixed in a few minutes, and we'd rather sort it than lose you.

02Renewals

  • Monthly plans: if you meant to cancel and didn't, ask within [48 hours] of the renewal and we'll refund it, as long as the licence hasn't been used since.
  • Yearly plans: ask within [14 days] of the renewal for a refund of the full year, minus any months already used at the monthly price.

03When we can't refund

  • If your licence was ended for breaking our Terms of Service, for example by sharing keys or trying to crack the resource.
  • For part of a month or year after you cancel. You keep access until the period ends instead.
  • Outside the time limits above, unless the law says otherwise or we've had a fault we couldn't fix.

04Cancelling

Cancel at any time in Dashboard → Billing. You won't be charged again, and protection keeps running until the end of your current period. Your bans and logs stay available for [30 days] afterwards in case you come back.

05How to ask

Open a ticket in our Discord or email contact@sentryac.uk with:

  • the email address on your account;
  • your invoice number (it's in Dashboard → Billing and in your receipt email);
  • a line on why, if you're happy to share it. It helps us improve.

06How long it takes

We reply within [2 working days]. Approved refunds go back to the original payment method, and your bank usually shows them within 5 to 10 working days. Your licence stops when the refund is processed.

07Your legal rights

If you buy as a consumer in the UK, you normally have 14 days to cancel a purchase of digital content. When you start using SentryAC straight away, you agree that this right ends once the download or licence is activated. That's why we offer our own refund window above.

None of this affects your rights if the service is faulty or not as described.

08Chargebacks

Please contact us before opening a dispute with your bank. We can usually sort things out faster. If a chargeback is opened, the licence is paused while it's reviewed.